Mall Rats Reborn: How Hot Topic is Using Entertainment to Revitalise Retail

Event ID: PP1150592

Thu, Mar 12, 2026 | 7:30 PM - 8:30 PM

Venue: Salon E (Hilton Austin Downtown)

View on Official SXSW

Summary

Malls may be losing commercial relevance, but some brands are reclaiming their cultural relevance. In a widely successful experimental pilot, Hot Topic has launched two social-first sitcoms shot entirely in malls, casting creators from punk, goth, and cosplay scenes to reclaim its ALT roots. As Gen Z flocks back to IRL hangouts and “third places,” the brand is transforming shopping centres into entertainment stages. It’s part of a wider shift toward entertainment-first marketing, echoing moves by brands like Dick’s Sporting Goods, which have built in-house studios to power the growth of their own and partner brands. Hear from Hot Topic and their agency partners Small W•rld about how to pull this strategy off successfully.

Contributors

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